Disgusting service!

My debit card expires 07/24, in the meantime I have had ***** on my card, so its blocked since 2 July, been in the branch, phoned numerous times, and plenty emails to FNB. The new card was apparently ordered on 28 June, it's the 12th July now, still no card, no reply from FNB! Iam without a bank card, and don't see why I should pay for a new card, if a card has been ordered. I called today to ask for the courier phone number and tracking number so I can call myself, only to be given a number that does not work, find out it was the Courier guy, called them, the tracking number doesn't exist given by FNB, nothing attached to my phone number for courier either, so FNB is lying!!! Disgusting service, I am ready for change! We trust these banks with our hard earned monies, only to be treated like ****, wonder how they would feel it the tables were turned? #FNB #readyforchange