Disgusting service

So apparently it is common practice for FNB to freeze accounts on a Saturday morning without any department being able to assist when a client calls in! It is common practice to leave the private customer without access to their bank account for the entire weekend and telling the client to call back on Monday. As a 'private' client who has been with the bank for 16 years and who pays R450 bank fees per month, it is u fathomable to realize when trying to pay for something at a packed shopping centre that your account has been frozen with NO communication to this effect. For a bank that proclaims to be all about customer service you certainly are doing a great job!!!! What is the point of having a private banker if they can't even pick up the phone to ask for anything that is required!? If you prefer to have access to your money I suggest looking at an alternative bank.