Disgusting Service

Disguising service from FnB<br> <br> Recently I was contacted by FnB to provide my FICA documents or my account will be frozen. While I completely understand appreciate the need to provide FICA documents, I find it completely unacceptable that this request comes in 12 years after I originally opened by account and after previously already providing these documents. As if this wasn't poor enough service, FnB sought to further frustrate through numerous other queries such as the, \the Copy is not clear enough\" and the \"proof of residence isn't acceptable\". So now I must, on my own expense either take time off work (and I get paid per the hour), to get an affidavit (which as mentioned above was already provide previously to FnB) and then either make a color copy of my id or go into a branch and waste further time. I find this complete unacceptable as now I have to pay for FnB's mistakes. This is in addition to the numerous other complaints I have with FnB. I have tried to change my cell number so that i could get my OTP sent to my new number, i was told to go to the branch. The final straw as been reached and I will be leaving this bank and move to one that offers much better customer service"