DISGUSTING SERVICE

I am writing to formally dispute a *****ulent transaction on my account in the amount of R7,586.35 and to express my serious concern regarding the handling of my case.
I reported this matter to the bank as soon as I became aware that I had been the victim of a ****/*****ulent transaction. Despite this, I have now been informed that my case has been closed without what appears to be a proper investigation or reasonable explanation.
As your customer, I trusted your institution to protect my account and to properly investigate unauthorized or suspicious activity. I find it deeply concerning that such a significant amount could be taken from my account and that my dispute was dismissed without sufficient communication, evidence, or transparency regarding the investigation process.
I respectfully request the following:
A full written explanation of why my claim was rejected.
Details of the investigation conducted, including what evidence was reviewed.
Confirmation of whether the transaction was flagged for suspicious or unusual activity.
A reconsideration and reopening of my ***** case.
Copies of any relevant reports, findings, or correspondence relating to this matter.
I would also like to remind the bank of its duty under South African banking regulations and consumer protection principles to properly investigate disputed and potentially *****ulent transactions before denying liability.
If this matter is not resolved satisfactorily, I will have no option but to escalate my complaint to the relevant regulatory and ombudsman authorities, including the Ombudsman for Banking Services.
I request a written response within 7 business days from receipt of this letter.
Please treat this matter with the urgency and seriousness it deserves.