Disgusting service

Poor service after writing to hello Peter FNB responded with a lies that someone will call me they are busy with The case no.i am stuck with this message FNB:-) query ref ***Q has been sent to SP =E2=80=93 Prepaid Transactions. Complaints ***. A consultant will contact you within 24-48 hours.. my money was deducted and telkom have no records of that 70 airtime. They pinless records show that they didn't received that 70.so my bank can't help which means I must expect worse if cellphone banking can not give me good reason about that R70.They must stop sending this automatic message when one complain to hello Peter.