Disgusting service

I am on this Aspire account but I received an email saying my FNB Premier Current Account is R250, I called to ask I was put through to 3 different departments including ***** and nobody answered why I received the email when I have an Aspire account and it’s confirmed that it is not a phishing email. The level of incompetence is disappointing from a bank considering that this is where we keep our money. All the advisors I spoke to confirmed that I am on the Aspire account but don’t know why I received communication. Next I am going to see R250 for charges going off my account. Disgusting and I am considering going to Standard Bank.