Disgusting service

Water pipe in bathroom burst Sat 19 Sep. Tried Sun to no avail. Mon 09:30 got hold of claims and plumbers arrived at 13:30. Advised pipes need replaced - insurance ignored this and have only paid for pipes to be clamped. No further response on this. After unanswered emails and many calls contractors came to fix bathroom 19 Oct. Repainted and took cupboards which were now warped and mouldy away. After no word finally get SMS on Thu 22 Oct to say they would be here Wed 28 Oct. No confirmation of our availability or contact details. Emailed insurance to advise we're not available and to get contractor to call and confirm. Obviously contractors received our message as no one pitched Wed. We are STILL waiting to hear what's happening with our bathroom cupboards which we have now not had for 2 weeks. All emails are read but no response is given. No communication whatsoever on progress of anything! It has been over a month since the leak and we are still sitting with an incomplete bathroom and NO idea when it will be sorted! FNB Insurance used to be good which is why we went back to them. Worst mistake we ever made!