disgusting service

on the 27/10/2015 i called the fnb call center to esquire about a query i have with my statement , long story short i waited forever to get hold of a consultant they could not verify my because i did not have my back card with me , i ask the consultant if he would call me back as i had the card in my car and he said he could he was to busy i asked to speak to a manager to verify me in a different manner as it would be impossible to get hold of these people again , the consultant came back on the line and advise his manager would call me back to now i have yet to receive a phone call , to make matter worse i logged a complaint via email to which someone was suppose to get back to me within 24 hours and guess what no one has , absolutely pathetic service , i would be worried if i were fnb considering there focus is personal banking