NK
Nomalungelo K
1 reviews | Active since Jun 2014
26 Jan 2025, 11:46
DISGUSTING SERVICE!!!
January is supposed to be a payment break on personal loans. FNB has debited the full amount for both loans. Both loans are up to date - with no payment missing!!! % I want this reversed with no excuse!!! I do not want a conversation around it - I want it fixed. This is utter *******! PLEASE LET ME KNOW WHEN A PAYMENT ARRANGEMENT WAS MADE FOR THIS ACCOUNTS AS THEY WERE BEING PAID MONTH ON MONTH!!!
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Replies (3)NK
Nomalungelo K's updateReviewer Update
27 Jan 2025, 12:21I still have not been called with reason! Instead someone who called was from the wealth department saying thst I need to explain what happened! How? When it clearly says that I will be called. Furthermore, the person from the wealth department says that I need to inform the bank that I would like a payment break. Since when? This has been effective on it's own for 2 years. When was tgis communicated to me.? Are the rules not - your accounts must be up to date. Statements show that my accounts are up to date!!!
NK
Nomalungelo K's update27 Jan 2025, 12:21
Reviewer Update
I still have not been called with reason! Instead someone who called was from the wealth department saying thst I need to explain what happened! How? When it clearly says that I will be called. Furthermore, the person from the wealth department says that I need to inform the bank that I would like a payment break. Since when? This has been effective on it's own for 2 years. When was tgis communicated to me.? Are the rules not - your accounts must be up to date. Statements show that my accounts are up to date!!!
NK
Nomalungelo K's updateReviewer Update
28 Jan 2025, 13:52And I'm still waiting - Ref# ***NF. So when can I expect the call from FNB as NOTHING has bren addressed yet. Instead it's being ignored!!!
NK
Nomalungelo K's update28 Jan 2025, 13:52
Reviewer Update
And I'm still waiting - Ref# ***NF. So when can I expect the call from FNB as NOTHING has bren addressed yet. Instead it's being ignored!!!
NK
Nomalungelo K's updateReviewer Update
29 Jan 2025, 09:34FNB - *** - You made the mistake or whatever you want to call it! Why must I wait for 10 days for this issue to be cleared when the error was on your side? Why am I being inconvenienced? It was quick for you to take the money out of my account! So return it immediately. 10 days is too - would you wait for 10 days if you were not paid? FIX IT. THIS IS UTTER *******.
NK
Nomalungelo K's update29 Jan 2025, 09:34
Reviewer Update
FNB - *** - You made the mistake or whatever you want to call it! Why must I wait for 10 days for this issue to be cleared when the error was on your side? Why am I being inconvenienced? It was quick for you to take the money out of my account! So return it immediately. 10 days is too - would you wait for 10 days if you were not paid? FIX IT. THIS IS UTTER *******.