Disgusting service

Chat agents are horrific to speak with

I told the agent that I am trying to reverse a payment of airtime purchase her attitude was terrible I have taken screenshots of the chat and they refused to let me speak with a manager I tried to explain to the agent that Vodacom did not tell me prior to me recharging that the sim is now registered to someone else me I was obviously trusting my bank to be able to reverse due to the situation ..I am going to definitely take my two last experience s with FNB to the consumer ombudsman I was on an hour chat yesterday for something else with them and the level of service is shoddy

I will be leaving FNB soon and do not recommend anyone else to join banking fees for nothing switching back to Capitec next pay run as I had enough it’s a disgrace to speak to agents like this and pay the fees u pay for banking