Disgusting Service

I have logged a complain last week Tuesday(19th November 2019) regarding the payment that was reversed abroad, which I was taken from one pilar to post from digital platform and the branch, only to receive calls from FNB on Wednesday told i will get feedback by end of business which did not happen. Next day(Thursday) I received and email and a call from Micheala Naidoo saying she is working on my query and i must forward the form that I was asked to fill/send which I did, and I clearly stated that I need the money to process on my business which is on hold due to their disgusting service. Only today Monday the 25th November to get a call from Micheala to tell me she hasn't receive the form or rather she will check and call back, that was 3 hours ago. FNB BANK CAN I HAVE MY MONEY BACK ON MY ACCOUNT TODAY AS I DON'T KNOW YOUR REASON TO HELD IN MY MONEY.