Disgusting Service

I would like to comment on the ineptitude and/or laziness of First National Bank. I am an executor in an estate. I have been addressing FNB for over two months to have a query attended to. I am shoved from pillar to post with each one telling me that they need to refer the query to another department. And, guess what - I never hear back from them. I have threatened going to court and still I get no response from them. As a result the poor widower of the deceased (a very old lady) is in dire straights as due to FNB's failure to attend to the issue an insurance company is refusing to pay out on a policy. I really do not know where to turn or who to address anymore. I would like Jacques Celliers to be made aware of this issue but have no contact details for him. It is an absolute disgrace the way FNB is behaving resulting in the further suffering of an already distraught widower.

If I could give you no stars I would!