DISGUSTING SERVICE

On 02 June I received my latest statement by email that showed a debit to my account of R115 as a monthly account fee. I am a pensioner and hold an Encore account that is fee free. I contacted FNB by their chat line and was told it was due to a system error and the amount would be refunded on 03 June. I chased this up on 04 June to be told it would be escalated. Today I tried to call FNB but got the old chestnut that they were experiencing higher than usual call volume so went on line to the chat line. Perry Khumalo answered at 9:05 and asked me to wait while he accessed my account. When he had still not come back on line by 09:46 I gave up and tried the phone again. No answer after about 15 minutes so gave up again. Then received an sms from Khulmalo saying debit was made by Norhcliff branch and gave me a number on which to contact them, THE NUMBER NO LONGER EXISTS.