pK
precious K
1 reviews | Active since Jan 2019
09 Apr 2019, 18:33
Disgusting service
I submitted a claim in February and to date the claim has not been processed,when I contact FNB I am being told that the person who is supposed to assess and process my claim is off duty and has been since last month,when I request to speak to the manager I am being told that the manager is in meetings and can't be disturbed,I was then promised to be contacted back and till now no one has bothered to contact me.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
10 Apr 2019, 10:15Good day Precious,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Apr 2019, 10:15
Official
Good day Precious,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***