DISGUSTING SERVICE!!

Monday 25th Feb I called to cancel my card as I was suspicious of cloning- same time I ordered a card where the agent advised it takes 3-5 w/days to be delivered - Friday 28th Feb was the 4th working day when I was called by your courier DSV for a delivery address and was told it will be delivered to my work the following week (this week),Today I call FNB as its now the 7th working day and MY WORD!! The agent says "card has been ordered" which clearly I know hence the call - then asked if she can put me through to the courier - WHAT??!! I am an FNB Client for years and you want me to speak to your courier - I AM NOT A DSV Client! FNB is suppose to have the relevant processes in place to track the movement of card! But agent could not say - spoke to supervisor Shimane who advised it should be my Promenade Branch - again,WHAT?! He was surprised to hear YOUR courier called me to confirm a convenient address and didn't even know the courier does this. REALLY?! How do your employees NOT know this? HOW? He then enquired with the courier who advised my card will only be delivered Monday 11th March. RIDICULOUS SERVICE!! 10 WORKING DAYS - 2 WEEKS FOR A DAMN CARD. Then he wants to tell me I can go into the branch for a temporary card - WHY? WHY MUST I THE CLIENT HAVE TO BE INCONVENIENCED TO GO INTO A BANK ,WASTE PETROL ,STAND IN A Q FOR A TEMP CARD WHERE THE TELEPHONIC CONVENIENCE OF ORDERING IS THERE?! Then I'm told we will waiver the temp card fee - that doesn't help me! I still need to take from my time to go into a flippen bank! Also you guys dont understand the word "waiver" as I was told the tempt card fee will be deducted from your acc then we will arrange an reimbur*****t - ARE YOU GUYS LEGIT?! FNB HAS BEEN IN THE BUSINESS FOR HOW LONG NOW ????? AND YOU STILL DONT KNOW WHAT CUSTOMER SERVICE IS ? NOT EVEN MENTIONING "GOING THE EXTRA MILE" Totally disgusted by this experience ! If I have to go into the bank ,it will be for 1 thing and that is TO CLOSE MY ACCOUNTS with FNB - CANCELLING EVERYTHING!!