DISGUSTING SERVICE

DISGUSTED. I've been a client for 13yrs and a private wealth client for 5yrs. The secure online chat which I usually use to help me resolve any issues first took 8 hours to respond and then automatically disconnected before I could reply within 2 minutes. Then again at 7pm I tried and only got a response at 6am!!??? 11 hours?? And still again this morning I am added to a queue of 200 people? What on earth is going on. This is beyond a joke. Have even tried to contact my "private banker" who is useless too. She never responds or actually helps. The service is shocking. You not even good for your home loans or vehicle finance etc I always have to fight with you guys to beat other offers. Why I am still using you as my main bank actually eludes me.