AA
Alexandrea A
1 reviews | Active since Mar 2016
17 Jan 2019, 08:37
Disgusting service
Appalling service, since previous complaints it has been a month and my issue has not been resolved!!! It is now with premier complaints who still have not given me feedback. This morning would be the 9th person I spoke to and she says there are no notes!!! I asked to speak to manager Brenda Alexander who refuses to take my call I am on HOLD FOR 18 minutes!!! using MY AIRTIME to call in and request feedback continuously!!! I am extremely livid and it is becoming very difficult to resolve this mess. I have had to explain this situation over and over and nothing is being done! Pathetic I have been with you since 2013 which obviously means jack as I am not a valued client.
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Jan 2019, 11:20 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply17 Jan 2019, 11:20
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)