DISGUSTING SERVICE

To who this may concern

I am very unhappy with the lack of professionalism and service I have received in the past year from FNB private banking.

On many occasions I have contacted my private banker for assistance and had to phone back continuously and complain on Hello Peter before anything gets done

The last time has been horrific I contacted Litha as soon as I could see a debit on my account that was obviously ***** as I did not authorise this amount it was a challenge to get hold of him my emails were not looked at properly and in the end nothing was done no correspondence and I was told he was not available and had gone on leave before seeing to my problem.

I then contacted the ***** department who did take this seriously and cancelled my card but by this time I had been debited twice.

I sent Litha an email and had an apology but no resolution to my problem.

The ***** department asked me to fill out dispute forms which I did and attached the receipt only to get an sms today to say they cant sort it out I must send the relevant documents. If not the ones I sent which ones and why was I not advised of this before.

When I complained on hello Peter this year Litha’s manager phoned to apologise and was extremely rude asking how on earth I had a private bank account

This treatment from FNB is totally unacceptable if I am not going to be assisted by Private banking because I am deemed not worthy then why was I upgraded

I am so disappointed in FNB I think it is time I find another bank I have had an account with FNB for 34 years so this will be very sad.

Please see this is dealt with I understand my income is not high as a teacher but I am a client at the end of the day who pays banking fees like everyone else and deserve good service