Disgusting Service

I have been seated the First national bank Cornubia for 35 minutes now,I asked to see the bank manager 15 minutes ago and still have not seen him or her. I'm here because my cheque account card expired in November and much to my embarrassment the card declined a transaction at a POS on 1 December. I was unaware of the card expiring as we all get busy and who takes time to notice that your card is expiring. First national sells you product and says that they efficient,I did not even get an sms or email reminding me of my card expiring,where is the efficiency in that? It's now 40minutes and I'm still waiting.Service at FNB Cornubia sucks,one consultant,yet there are 4 spaces available for consultants and still no sign of the bank manager....