SM
Stinelle M
1 reviews | Active since Mar 2011
02 Dec 2018, 16:56
Disgusting service....
I lodged a complaint online CRM ********** ********** 6. Got a blank email from Bafana Nkosi.... I even responded to ask about the blank email - FNB did not bother to respond.
I've been trying to close my credit since 19/11/2018... again FNB is a disappointment. After 4 emails, nothing happened
These 2 things happened within 2 weeks.
I would be ashamed of this non - existing customer service. I am seriously considering to move to another bank
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 09:11Good Day Stinelle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply03 Dec 2018, 09:11
Official
Good Day Stinelle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***