1 reviews | Active since Nov 2014
Disgusting service.
13/12/2018 08:55AM made a call to the call centre. They have displayed a poor customer service level with bad attitude on the telephone. Elma advised she would transfer me as she tried to convince me that i selected the wrong option, Shihaam then got the call showing no interest and have me currently holding on for more than 20min as she has to go back to the original consultant, how does all this become my problem? my query a debit from my account which seems odd to my understanding - is this where my income gets paid to these people who displays this major unprofessionalism. (i am still holding) what about people who dont have lots of airtime ,no man for a banking sector you to need to pull your socks up!!!
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)