Disgusting service

On 05 November, around 13H30 I saw a consultant at FNB I Walk, named, Simpiwe at the sales and service desk no 3. I had two problems. No 1, my expired cards are not being renewed, and No 2, I have a share investing account that needs to be closed. I was told that they can do nothing for me, I have to phone the private banker re my cards and phone to have my share investment acc closed. When I walked out the service consultant asked me if I was happy with her service to which I answered no. On my way home I stopped at the FNB branch in Edenburg. The young gentleman who helped me sorted out my cards for me and is sorting out my Share investing account for me. Attitude plays a big roll when it comes to service. Some people are not invested in their work, only in their pay slip. F N B you will loose client.