Disgusting Service

Item: FNB (First National Bank)
Rating: 1
Author: TSHEPO M

I have been FNB client for a long time but now their service degrading and in a bad way. They have decided on a debit order date that they prefer and they are debiting my account whenever it suits them and making it inconvenient to me as a client.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Oct 2018, 10:16

Good Day Tshepo

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply25 Oct 2018, 10:16

Official

Good Day Tshepo

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

TSHEPO M's updateReviewer Update

25 Oct 2018, 10:35

Hi, i have seen this is your default reply on this platform. Please note that relevant department has not contacted me to this time. I have went through all your responses but i don't see any resolutions, only this default/auto response which is embedded on this side. Can you precisely respond to my complaint accurately.

TSHEPO M's update25 Oct 2018, 10:35

Reviewer Update