Disgusting service

I App**** for a new FNB Gold service account on the 17th of April 2018 and immediately received a confirmation from FNB. They requested that I send Fica documents to ********** ( ********** 827 )the documents were sent on the 18th of April 2018. ( So Far So Good ).On the 18th of April I Received an sms advising that the card will be delivered as agreed ( ********** 404 ).

I have not received any communication from FNB confirming receipt of the nor advising if the documents are in order. The contact number provided on the Initial email goes to FNB business banking , the call is then transferred to personal banking , the call the then transferred back to business banking. I have made approximately 10 calls to FNB numbers and still not received assistance.

In my option FNB had the best customers experience but overs the years the service offered has been on a steady decline.