Disgusting service

Myself and my partner have been struggling to register a company and a business account with FNB, we done all the steps as required, we waited for feedback with the understanding that it does take some time but FNB would speed up the process as has happened before. To my surprise, after a week NOTHING, we then called the call center number to track the application twice only to be told to send through fica docs again, which we did last Thursday after waiting for a response for about 2 weeks. Got through to a lady by the name of Lebo Serache who put me on hold for a total of 17 MINUTES!!! She first asked me for the reference number (2UvBHnGoCVgb) and then put me on hold again and when she came back, asked if we sent the email with proof of payment and fica docs, I advised her that yes it was sent last week Thursday and she left again only to come back and tell me that she sent it to the banks in charge Lebo Kgasoe. Now my frustration lies with the fact that no one contacted us to let us know what's outstanding and what's the process going forward and when we try follow up we hold over 5-10minites at a time and that they can't see the ref number/email/payments, if not that then it has to be sent to whoever wherever. We just trying to register and if the process is this fustrating, how much more when the business is up and running and there's more serious matters to sort out?

For a bank that asks " how can we help you" I'm sure as hell they don't have the answer to that!

There's a serious problem with business processes there and accountability.

I've worked at call centers that are serious about service and can safely say that the two ladies I've smentioned are not living up to any standard of service and therefore unfortunately putting the company in a bad light! I'm already thinking of moving banks once the process is done and will definitely make sure that whoever is willing to listen to me will get know about my experience with FNB business!!!

This is actually the worst service I've ever had in my life