Disgusting service!!

I am utterly disgusted and very angry by the poor aftersales service from Ebucks. It has been a more than a week already and I am still awaiting feedback on my query which was not even a difficult query. Ebucks that I am entitled to; Ebucks fails to provide to me. Even the Consultant Dilicia, did not seem very helpful enough, she just kept delaying the process. Every time, I had to follow up and I am still waiting for feedback. I find it very sad that FNB can affiliate themselves with Ebucks as this is not the service I get from FNB. FNB, if you can help speed up the process, please kindly do so. Please make contact with me as I would like to solve this query asap.