SD
Sandra D
1 reviews | Active since Jun 2019
27 Aug 2025, 08:08
Disgusting Service
It has now been 27 days sinnce my first complaint to FNB re a eft transaction that they blocked
They have still not resolved the issue in spite of visiting the branch 4 times and phoning FNB daily
Please can someone advise on what further action I can take against them
The banking Ombudsman will be notified this week
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Replies (1)SD
Sandra D's updateReviewer Update
29 Aug 2025, 08:10It is now exactly 4 weeks since FNB had blocked an EFT payment made from a current account on 31 July for rent and the funds have still not come back into the account .
The client has gone into the branch once a week for 4 weeks and 2 weeks ago filled in a release form , but still nothing back into the account
The case was assigned to Hulisani Madzivhandila, from FNB, through their complaints department to sort this matter out , but after 4 weeks he still cannot do it and suggests the client goes into FNB branch which she has done 4 times!!
PLEASE CAN SOMEONE FROM FNB LET US KNOW HOW THIS CAN BE RESOLVED
THEIR OWNN EMPLOYEE CANT DO IT AND THE FNB , NORTHMEAD BRANCH, IN BENONI CANT DO IT
WHERE SDO WE GO FROM HERE ?????!!!!!!!!
SUCH SERVICE IS JUST NOT ACCEPTABLE
The client has gone into the branch once a week for 4 weeks and 2 weeks ago filled in a release form , but still nothing back into the account
The case was assigned to Hulisani Madzivhandila, from FNB, through their complaints department to sort this matter out , but after 4 weeks he still cannot do it and suggests the client goes into FNB branch which she has done 4 times!!
PLEASE CAN SOMEONE FROM FNB LET US KNOW HOW THIS CAN BE RESOLVED
THEIR OWNN EMPLOYEE CANT DO IT AND THE FNB , NORTHMEAD BRANCH, IN BENONI CANT DO IT
WHERE SDO WE GO FROM HERE ?????!!!!!!!!
SUCH SERVICE IS JUST NOT ACCEPTABLE
SD
Sandra D's update29 Aug 2025, 08:10
Reviewer Update
It is now exactly 4 weeks since FNB had blocked an EFT payment made from a current account on 31 July for rent and the funds have still not come back into the account .
The client has gone into the branch once a week for 4 weeks and 2 weeks ago filled in a release form , but still nothing back into the account
The case was assigned to Hulisani Madzivhandila, from FNB, through their complaints department to sort this matter out , but after 4 weeks he still cannot do it and suggests the client goes into FNB branch which she has done 4 times!!
PLEASE CAN SOMEONE FROM FNB LET US KNOW HOW THIS CAN BE RESOLVED
THEIR OWNN EMPLOYEE CANT DO IT AND THE FNB , NORTHMEAD BRANCH, IN BENONI CANT DO IT
WHERE SDO WE GO FROM HERE ?????!!!!!!!!
SUCH SERVICE IS JUST NOT ACCEPTABLE
The client has gone into the branch once a week for 4 weeks and 2 weeks ago filled in a release form , but still nothing back into the account
The case was assigned to Hulisani Madzivhandila, from FNB, through their complaints department to sort this matter out , but after 4 weeks he still cannot do it and suggests the client goes into FNB branch which she has done 4 times!!
PLEASE CAN SOMEONE FROM FNB LET US KNOW HOW THIS CAN BE RESOLVED
THEIR OWNN EMPLOYEE CANT DO IT AND THE FNB , NORTHMEAD BRANCH, IN BENONI CANT DO IT
WHERE SDO WE GO FROM HERE ?????!!!!!!!!
SUCH SERVICE IS JUST NOT ACCEPTABLE