RR
Reagan R

1 reviews | Active since Feb 2012

09 Feb 2015, 20:11

DISGUSTING SERVICE

We got ****** at Gun point on Sunday night while driving to my place. When I got home, I tried to load Airtime but I couldn't it kept requesting for an OTP and that phone was ******. With the little airtime that I had I called the FNB call centre and spoke to Charmaine Van Wyk and asked her to please call me back it will cut very soon cause I need to block my cards, her attitude was not good and she was not friendly enough, she was VERY Impatient. When it cut she never called back, and we were still talking, I was still unclear whether my card was closed or not and whether she also placed an order for a new one. I'M VERY DISAPPOINTED WITH YOUR SERVICE, VERY BAD SERVICE, POOR SERVICE AND DISGUSTING SERVICE )-:

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Feb 2015, 08:08
Official
Hello reaganrak,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 620802.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)