DISGUSTING SERVICE

For the last two weeks I keep getting the run around just to get a paid up letter from this institution. There is no one that knows what to do and how to assist me. For the last two weeks I have been on the phone with people for 3 hours at a time and still no luck for a paid up letter. 26 NUMBERS LATER AND NOT A SINGLE PERSON CAN ASSIST WITH A PAID UP LETTER. wHERE IS THE ACCOUNT WHERE IS THE MONEY GONE AND WHY CAN'T ANYONE FIND OUT HOW TO ASSIST CLIENTS. WHEN WE CANNOT PAY THEN ITS A HUGH ISSUE AND YOU WILL CALL EVERYDAY THE WHOLE DAY NOW ITS PAID UP AND NO ONE CALLS AND NO ONE KNOWS. YES SITUATIONS CHANGE AND THE BAD TASTE I HAVE HAD IN MY MOUTH WHEN I NEEDED MY BANK THE MOST IS THE WORST SERVICE EVER. CAN I HAVE MY PAID UP LETTER SO I CAN MOVE ON OUT OF FNB AND NEVER LOOK AT YOUR DISGUSTING SERVICE EVER AGAIN.........