DISGUSTING SERVICE

On 28 May 2015 I had a debit of R500.00 go off at 2:02am then again at 19:18.I went into my bank they could tell me of the debit that went off at 2:02 as FNB anf the other as 3rd party which means that was a manual debit done on my account and not a system error as Lunga Nhlabathi said because if that was the case then both debits would have went off at the same time with the same reference number not at different times with different reference numbers.Only on the 1 June 2015 after sending him an email did he say there was a system error and they processed my refund and i get nothing for the iconvenience of them doing so and know I am told to go into the bank for a bank statement for a statement to show charges.I already waisted time sitting in a branch to find out about the 2nd debit and i get told to go back and get a statement to show charges if the error happened on 28 May 2015 why did FNB not reverse it back then or at least send customers messages notifying them of the double debit.<br> <br> This kind of service is pathetic