Disgusting service

I am absolutely applaud by the service I have received from FNB. 2 weeks ago I went through to check the status of my credit card. I was told I am not allowed to go to a teller, I would have to use the phone and called the call center. 45 minutes later, after being cut off numerous times and transferred to so many different people, I eventually called the branch manager. The branch manager told me I would need to now go and see a teller. And I would have to now take a ticket and wait in the Que. I eventually left and did not get my credit card issue resolved. When asked if I could lodge a complaint, the manager told me that I have to call I have to call in to log a complaint. I then tried to open up my business account online. I am now waiting 2 weeks with them sending me emails everyday requesting the exact same documents that I have sent previously. We are a non profit organisation and depend on donations to get us going. And our sponsors are pulling back because our bank account is not opened. I am utterly shocked at the pathetic service at FNB. FNB has been my bank of choice because of the good service but has now fallen behind