Disgusting service

<p>On the 31st May I contacted FNB to switch my account to FNB and a gentleman by the mane of Tebogo called and we did the application. he promised to send me the switching forms on email and nothing ever came. </p> <p>He then advised that a courier company will call me to make arrangements to have my card delivered today by 13h00 as per my request since I'm leaving for Cape Town for the rest of the week. I then recieved a call as promised from the courier company (CCD) a lady by the name of Lindelwa who i then repeated my request to. She sent an instruction for the card to get delivered to my office on Saturday which was never my request in the first place. I then called CCD this morning (09h43) to seek clarity I got through to a Lerato who without asking for my permision put me through to switchboard i then spoke to Leresa who also could not assist. I just needed my card delivered to me by 13h00 today and I was told that the earliest that they could assist is tomorrow or I should drive to their offices in Fourways. I also called FNB to raise this complaint and Busi Thobejane promised to assist which she tried and CCD them told her that I made arrangement to get the card delivered to me in Cape Town which was never the case. Lindelwa then called me to to say that my card will be delivered to me by 13h00 as she is the one who made the mistake, she **** and now it's just silence. Now how does FNB ensure that their customers are happy if third party companies like CCD treat customers like rubish? </p> <p> </p> <p>My greatest frustration comes where I made a specific request with timelines since the beginning which was never taken into account and I as a customer is being made to feel like I am begging to receive service and if I did go and collect my card from CCD (which was never going to happen) FNB would still be charged for a delivery which they never did. Its colse to an hour and half and still nothing. </p>