Disgusting service!!!!!
<p>I was retrenched in March 2017. Early April I submitted a claim with FNB Life. My loan was approved but they are still awaiting for a statement from the credit card department in order to process this claim. FNB has gone and taken off R1400 odd off my account for my credit card. This is unacceptable as I am still not working and it has taken almost a month and nothing has been sorted out. I could have used that R1400 for food or petrol. Why even have debt protection on my account if I cannot even make use of it when I am retrenched. I am so disgusted with FNB to say the least. I am a premier banker and yet I get no such terrible se</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi
Please could someone get back to me on this.
The monies taken off for my credit card has not been refunded back to me. Monies have also been take off my account for my personal loan (which has a claim against it and was supposed to have been approved).
I do not have a job as yet and the little money that I do have needs to go for petrol and food. So please could FNB put some priority into this!!!!
Hi
Please could someone get back to me on this.
The monies taken off for my credit card has not been refunded back to me. Monies have also been take off my account for my personal loan (which has a claim against it and was supposed to have been approved).
I do not have a job as yet and the little money that I do have needs to go for petrol and food. So please could FNB put some priority into this!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Still nobody has contacted me. And I want the monies for my personal loan as well as my credit card to be refunded back to me!
Still nobody has contacted me. And I want the monies for my personal loan as well as my credit card to be refunded back to me!