disgusting service

<p>I app**** for CIPC registration through fnb and made a payment, they sent me a SMS saying that i should have received a mail stating which documents i needed to send, however no mail was received. I called fnb business on friday and i was promised to receive the mail in the next 5 minutes, no mail was recived, On monday i called and a consultant by the name of Lebohang Serache assured me to assist me, she gave me her email and said i should send documents to her, i sent those documents and to date she hasnt responded, instead she sent me an internal mail. her manager is never available and when i call i am been placed on hold for 15 minutes and still no help</p>