Disgusting Service

<p>My Gold Cheque card expired March 2016 however it was still active, in December i went the FNB brabch in Southgate and they for me to get i new card i need to make payment and i disputed that due to i ddnt lose my card its expired FNB has to send new card as per norm however the advised me that i need to take it up my branch (Cresta) i then contacted the call centre where i was not being assisted , i tried again spoke to Neo she assisted so efficient and she advised my card will be sent to the branch i require within 5 days n i chose fnb, today i contacted FNB to verify if it has been sent for collection i spoke to Thami a very rude lady who told me its very impossible that card be active n idvised her that ive been using this card i made a withdrawal last week n she advised again that its impossible for me to use a card thats exired so in a nutshell IM LYING!!!! </p>