Disgusting Sales service from FNB

Totally disappointed at the repeated service from FNB to change banks which includes current account & policies & needed to be done at the same time. Eventually got a call for the current on Friday but nothing about policies so asked the guy to phone back yesterday & he said 9.00 as I was in a meeting & also hoping to hear about the policies - no call. Yesterday got a call from Zakhele Mkhatshwa who clearly had to say his rehe****d speech & after wasting my time having to listen to him, he clearly didn't know that I wanted 2 policies moved. He then sent a quote combining both which is not what I asked for & then sent a separate quote for the car & the R's increased from R127.56 to R306.22. He hasn't bothered to contact me after I e-mailed him about this. If this is what FNB has to offer I should consider staying with Std because I know they are ******* & only expect the worst.