Disgusting replies

You don’t respect your clients. And it’s so disappointing. If you don’t understand the query why aren’t you calling? I enquired about a refund from Makro and you give me feedback about Takealot. Who spoke about Takealot? It’s either you’re drunk when you go to work or you are disregarding me as your client. And that’s *******. Is it not your duty to explain if my balance is not adding up or if funds haven’t cleared? You are a bank of *******. And I need feedback asap.