FM
Fikile M
1 reviews | Active since Apr 2012
14 Dec 2018, 09:34
Disgusting Private Client Service
I am FNB private client customer. I needed assistance this morning, so I called my Private banker who was not available as usual. I literally was on the phone for close to half an hour with no assistance. I think FNB private banking account is useless, I pay premium for nothing. I never get assistance from them when I need it. I always need to complain first, yet I pay every month. I am truly disgusted today of having to call so many times.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Dec 2018, 10:26Good day Fikile,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Dec 2018, 10:26
Official
Good day Fikile,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FM
Fikile M's updateReviewer Update
14 Dec 2018, 15:40Hi
6 hours ago, I was promised feedback by FNB. I am still waiting for feedback, I have completed the neccessary reversal forms and sent them back to Lebogang Kgomo for FNB private clients I am still waiting, not surprised though...This is the poor levels of service that FNB private clients prides themselves in.
I have decided to send the forms to ditigal revesals in myself since I clearly don't have a private banker who cares, yet I pay for the service, sies maan.
FM
Fikile M's update14 Dec 2018, 15:40
Reviewer Update
Hi
6 hours ago, I was promised feedback by FNB. I am still waiting for feedback, I have completed the neccessary reversal forms and sent them back to Lebogang Kgomo for FNB private clients I am still waiting, not surprised though...This is the poor levels of service that FNB private clients prides themselves in.
I have decided to send the forms to ditigal revesals in myself since I clearly don't have a private banker who cares, yet I pay for the service, sies maan.