NJ
Natalie J

1 reviews | Active since Oct 2014

26 Nov 2015, 14:45

Disgusting/Pathetic Service

On the 20 October I have send my copy of Identity document plus my proof of residence from another bank to there Fica Department and indicating that should there be any problem I can be contacted.<br> <br> I have then received another sms asking for the same document which I already send. Yesterday I received a very funny looking sms that came in two part too my phone asking me to Fica myself. I did not even check upon receiving my wages that my account has been frozen without even calling me. Firstly when my bank card was ****** I contacted them and was told that I need a original Id no certified copies or temporary id while waiting for my id.<br> <br> I find the service in overall utter disgusting as when I was finally issued a card it was never even updated to my profile as I cannot reset my internet password so I have a card with no money and no way of paying my bills.What a awesome place to bank your hard earn money!!If I can warn anybody STAY AWAY FROM FNB there Service suck!!!!<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2015, 15:12
Official
Hello nata****anielsja,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 820431.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)