Disgusting, pathetic, ***********, unhelpful, arrogant staff.

<p>App**** for a downgrade from platinum to gold. Firstly they refused to change it. After months of trying to get help, I managed to persuade them to change it. Then came the worst horror!!! They outsource delivery to a disgusting, manner less idiot who seems not to even know his own business. However FEB irks me because they sent me TWO gold cheque cards and didn't send me the gold credit card. When I phoned in they said the status of my old card, though platinum had been changed to gold so I could still use this card. I have tried to use it but it keeps coming out "restricted! " this is very embarrassing in public places with long queues behind us!! Worse is that all my money has been transferred to my credit card and now I don't have access to my own money to buy anything! !! If there is anyone there who is not brain damaged please contact me urgently! !!</p>