Disgusting online banking with FNB

Service Request Number: ***.

I am so disappointed by your service as a bank.

I logged a querry this morning regarding activation of my partners profile so that we can make payments to our suppliers as his account was locked. Your service agreement states that the issue should be resolved within 4 hours.

Its now four and half hours and still nothing has been done.

Your incompetence is costing my business money and customers.

I spoke to Sheraz Moola call reference number RP*** and his manager is Gugu Maseko. Sheraz gave me his wrong email to make matters worse and Gugu does not even care to assists.

Your service is a nightmare

Kind Regards. Dalokuhle Khumalo Africa Multi Media ***