NM
Natalie M
1 reviews | Active since Dec 2017
16 Apr 2019, 08:37
DISGUSTING - NO CUSTOMER SERVICE - NOBODY ABLE TO HELP
A transfer was done between 2 of my accounts that i needed reversed as i am unable to do so as the credit card i transferred to is closed. I called the call centre and eventually was told to email ********** which was done on the 9th i received reference number REF: ********** 9_ ********** 79. I have sent 6 reminders nobody has afforded me the courtesy of a reply, i then went to my branch on Saturday to see if they could help me but apparently because it was Saturday they could not help me however the guy did send a mail, i am now sitting a week later with nothing and nobody that has assisted. it is not acceptable to send 6 reminders, where is the customer service.
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
16 Apr 2019, 12:33Good Day Natalie Mackenzie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply16 Apr 2019, 12:33
Official
Good Day Natalie Mackenzie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s replyOfficial
16 Apr 2019, 12:33Good Day Natalie Mackenzie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply16 Apr 2019, 12:33
Official
Good Day Natalie Mackenzie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
NM
Natalie M's updateReviewer Update
23 Apr 2019, 09:52FNB
This has still not been resolved? Honestly this is now 2 weeks of me trying to get MY money back????????? Disgusting i will definitely be looking at a new bank.
NM
Natalie M's update23 Apr 2019, 09:52
Reviewer Update
FNB
This has still not been resolved? Honestly this is now 2 weeks of me trying to get MY money back????????? Disgusting i will definitely be looking at a new bank.
NM
Natalie M's updateReviewer Update
25 Apr 2019, 08:32FNB STILL NO COURTESY AS TO RETURN MY MONEY, STILL NO PHONE CALL TO TELL ME WHAT IS GOING ON, IF I COULD GIVE YOU MINUS STARS TRUST ME I WOULD. I WAS TOLD 24-72 HOURS LAST WEEK, THIS HAS NOW LONG PASSED.
THIS IS DISGUSTING THAT I HAVE TO BEG FOR MY OWN MONEY BAC****!
NM
Natalie M's update25 Apr 2019, 08:32
Reviewer Update
FNB STILL NO COURTESY AS TO RETURN MY MONEY, STILL NO PHONE CALL TO TELL ME WHAT IS GOING ON, IF I COULD GIVE YOU MINUS STARS TRUST ME I WOULD. I WAS TOLD 24-72 HOURS LAST WEEK, THIS HAS NOW LONG PASSED.
THIS IS DISGUSTING THAT I HAVE TO BEG FOR MY OWN MONEY BAC****!