Disgusting Lack of Service

The fact that I have to even give 1 star is beyond me. If i could rate negatives, I would.

Good morning,

We are still awaiting the claim documents, as well as the statements as requested previously. I did see that on multiple occasions @Gaarekwe, Thabo has requested these be sent to us and I would like to thank him for this. He has done his best to help us through this, but it seems that the back office he is requesting assistance from is not assisting anyone. I had sent this exact email last week Thursday (05/03) and only received emails back from the attorneys’ demanding monies owed to FNB, yet we are STILL waiting to hear back from FNB. I have never been more disappointed with customer service, especially the private client department. The ONLY FNB employee who has tried to help us is @Gaarekwe, Thabo, I am starting to think he might be the only FNB employee at this point.

Our client passed away in 2024, this ordeal has been dragging on since then. his spouse is rightfully fed up of trying to deal with FNB, as are we as the co-executors. This needs to get sorted ASAP, as we are no longer willing to wait on FNB to repay funds owed due to their mistakes. Should this need to be taken further, we will do so. Not a single client should have to go through this while having to mourn the passing of a loved one. Oure deceased client was a private client when he banked with FNB, it is so disappointing to see that even as an FNB private client, FNB have been unwilling to address our matters. There have been multiple phone calls and emails sent over the past two years to have this issue attended to and yet we are writing to FNB AGAIN to sort this matter.

We request an urgent response.