RD
Ranjan D

1 reviews | Active since Feb 2011

21 Oct 2015, 08:32

Disgusting, insensitive, pathetic bunch of fools!

I'm very annoyed at FNB. Their staff is useless to handle queries, insensitive and a bunch of idiots. I tried to report an ******* withdrawal from my account of which I received an incontact message. They were unhelpful and disgusting. The woman didn't even help me!!! And now I got another message. The in contact and cell phone app doesn't work properly. In the meantime people (maybe even staff of FNB) are helping themselves to my hard earned money!!! FNB you are sick and I'm angry and stressed because no one ever gets back to me. Why don't you look after your loyal clients. Please if there is anyone there who has at least a matric certificate, contact me urgently to resolve this issue. It looks like taking my whole famiiy's account from FNB to Capitec will be better. Any other bank will be better because they value and treasure their clients, not like FNB who ignore impassioned pleas for help. They are not well trained, unhelpful, rude, annoying, irritating and ***********. They cannot even understand the urgency of the matter. So in the meantime, I have to close my salaried account because of their incompetence. I'll never recommend anyone to bank with FNB again

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2015, 10:43
Official
Hello Mystic,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 792022 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)