Disgusting hopeless service

Wow what a circus I've just come from. FNB you are now officially a joke. Don't know if this will happen but can someone from Head Office that can actually make things happen instead of just saying sorry & thinking this will somehow solve all the problems phone me & help me. I've complained about this before, online banking guy phoned me I wasn't at my computer instead of asking to phone back when I would be at the computer he sent an email which didn't solve my problem. Lady from I'm thinking customer services phoned & suggested that I go into a branch for help. 2 HOURS yes that's correct 2 HOURS later my problem is still not solved. When the famous help lines (which should actually be call non help lines) & the branch can't help what is the next course of action????????????????I would appreciate some help from someone that actually know something