Disgusting FNB service for Private Clients!

I am absolutely appalled by the service I’ve received from FNB. On Sunday evening around 8 PM, I made a virtual card online R400 payment to Protea Metering. The money left my account — I received both an inContact notification and an SMS confirming this.

However, Protea Metering never received the funds, and to make matters worse, the payment does not reflect in my transaction history. The only evidence I have is the notification from FNB.

Since Monday morning, I’ve spent hours on the phone trying to get help. I’ve been transferred from one department to another, and not a single person could assist me. The level of incompetence and lack of accountability is sickening, especially for someone who is a Private Client and pays significant monthly service fees for what’s supposed to be “premium” banking.

At this point, I’m seriously considering closing all my accounts with FNB. This is not just poor service — it borders on theft. I demand an immediate investigation, a reversal or refund TODAY, and a clear explanation as to how a payment can vanish into thin air.

If this is not resolved urgently, I will not hesitate to pursue legal action, regardless of the cost. It’s not about the R400 anymore — it’s about principle and holding your institution accountable.

Do better, FNB.