DISGUSTING FNB SECURE CHAT SERVICE

I made an INSTORE purchase at Pandora Galleria on the 6th May for R1099.00 For whatever reason Pandora could not see the payment on their end , contacted FNB and asked for the payment to be put through , on the 6th June I was debited twice R1099.00 and R1099.00 which shows clearly on my bank statement. I chat to THABANG on secure chat who told me he could not help me and I should contact PANDORA which I initially did and they advise why they contact FNB to release the single payment. THABANG says FNB is the third party and cannot assist and proceeded to then offer me a reversal for the (ONE ) debit ......... As I was typing the information he ended chat and that was the DISGUSTING help i received. PLEASE can somene from FNB assist me and not make me repeat myself a million times . The only time I get help is when I come here and paste my story.