DISGUSTING! FNB NO SERVICE DELIVER BUT GETS PAID FULL!

Hi. I am so disappointed, disgusted and sick and tired service that i am getting from FNB. I think it is time to change my bank. I am with FNB for year but seems like FNB is pocket picking my money if i dont check my statement. I ll advise all FNB clients to check their statement very carefully because they charge you for something you even delivered by FNB!!! During August month, FNB supposed to deliver my credit card and They are obviously using most cheapest and useless courier company in South Africa. Result no delivery!!! I have called them to delivery in same day in scheduled day by them. They asked me urgent delivery fee! URGENT DELIVERY??? Your driver cant deliver the card but then i must pay for URGENT DELIVERY FEE!!! I have created a case via Hellopeter.com to Fnb and their customer service agent called me and apologized and She promised me delivery will take a place same day and FNB will cover the cost!!! GUESS WHAT? i luckily checked my statement and i saw i have been charged ny FNB R260. This should be ******** case if i did same to FNB? Why you don't do your job properly and putting your hand to my bank account and *****ing my hard earned money? Can anyone explain this in Fnb? I promise you, if you don't return this amount immediately to my bank account, i ll close my Cheque, Credit and Saving Account with immediate effect! I am so sick and tired people are not doing their job at FNB. Am i not paying my banking Fee? Yes, i am paying! SO WHY YOU DON LT DO YOUR JOB AND EACH TIME I HAVE TO OPEN A CASE!