DISGUSTING FNB

What an shocking display from FNB. I have a personal loan with them that has been paid religiously every month, INCLUDING the current one. Yet, I am getting notifications saying my loan is in arrears and now this is having a knock on effect with my credit limits and ratings. I have never missed a payment, yet I am being treated like a bad paying customer. How about some loyalty to your loyal customers? I have made provisions to be able to continue paying during lock down, yet I am treated like a bad paying customer. The secure chat is useless and my call keeps being dropped to the call center. I have laid complaints via the fnb website and also tried contacting via Facebook. NO CONTACT AT ALL. I have been trying to sort this out since the 25th, but here we are heading into the new month and FNB is radio silence. ABSOLUTELY SHOCKING.