Disgusting FNB "customer service"

To say FNB has a lack of customer service is the understatement of the century.

I November 2024 my FNB Connect expired, and I requested cancelation for the data contract. This has not been done, I'm now on to 30+ emails later to an astounding amount of FNB Connect employees that has just gone unanswered. They keep calling me during my work hours, and refuse to answer a single email I have written - purposely because I want the confirmation I WRITING! Because the last time I called to cancel, it was not done, and now there's just no record of me ever requesting it! They're still charging me for this connect account, and since I've moved away from FNB entirely, again due to the most ********** service any bank can offer on their personal accounts, business accounts and forex accounts, this uncanceled connect account racked up a bill of over R800 which I am expected to pay due to the staff's lack of work ethic and their inability to do a basic job like cancel a contract that is no longer valid! I 100% recommend you steer so far clear of this bank, more worried about how fancy their app is an not even in the slightest concerned with how capable their staff are of fulfilling tasks.